How can we help?

I can't log in to my account

Start here if sign-in isn't working and you're not sure why.

I forgot my password

How to reset it yourself, without calling anyone.

Why do I keep getting signed out?

Explains the message "You were signed out because there was no activity."

I didn't receive my invitation email

Parents and staff don't sign up themselves — here's what to check.

My invitation link says it's expired or invalid

What "this link has expired" means, and the only fix for it.

What's the 6-digit code it's asking for?

For staff accounts with the extra sign-in step turned on.

Why do I need my school to invite me instead of signing up myself?

The reasoning behind ScholarBell having no public sign-up.

Why did some rows in my import fail?

Reading the "Check file" results before you commit an import.

Is it safe to run the same import file twice?

Yes — here's why re-importing doesn't duplicate anything.

Parents didn't get their invitation after I imported them

How invitation delivery works after a bulk import, and what to check.

How do I resend an invitation?

For a parent or staff member whose link expired or never arrived.

We can't remove our last administrator

Why ScholarBell blocks this, and how to actually make the change.

A staff member lost their phone and is stuck at the 6-digit code

How an administrator clears someone's two-factor setup.

An account got locked after too many attempts

What triggers it, how long it lasts, and what to tell the person.

What can each staff role see and do?

Roles in ScholarBell are always limited to a part of the school, never everything by default.

Who will actually receive this announcement?

How targeting works, and why you can only address parts of the school you're responsible for.

I can't change who a published announcement was sent to

The audience is frozen once something is live — here's the actual way to fix it.

What does "requires acknowledgement" do?

The difference between a post being read and a post being acknowledged.

How do I see who has responded to a permission slip or form?

Reading the completion and overdue counts on Actions & requests.

I changed an event's date — what do parents actually see?

Why a reason is required, and what gets recorded.

Why didn't parents get notified when I edited an event?

Not every edit is treated as material enough to notify.

I can't change a cancelled or completed event

Why these two statuses are final.

Can I write an announcement now and have it go out later?

Drafts and scheduled publishing, and what each one means for notifications.