Parents didn't get their invitation after I imported them
How invitation delivery works after a bulk import, and what to check.
- 1
After an import, each new parent gets an invitation link that works once and expires after 7 days.
- 2
If your school has email sending turned on, invitations are emailed automatically — ask the parent to check spam first.
- 3
If email isn't set up, or a parent has no email address on file, the import screen gives you a WhatsApp link for that parent instead, which you can send yourself.
- 4
An invitation that was never opened within 7 days simply expires. There's no need to track it down — resending issues a fresh one.
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