How do I resend an invitation?
For a parent or staff member whose link expired or never arrived.
- 1
Find the person in Staff & roles (for staff) or your parents list, and use the resend-invitation action there.
- 2
Resending issues a brand new link and invalidates the old one — the old link won't come back to life, so there's no harm in resending more than once.
- 3
If a parent's email address was wrong, correct it first; while their account is still waiting on its first sign-in, correcting the email automatically sends a fresh invitation to the new address.
- 4
Once an account has been activated, its email can no longer be changed this way — at that point, it's a sign-in question, not an invitation question.
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