Help centre
Importing, invitations and admin access
For the administrator's seat: setting up students and families from a spreadsheet, getting invitations delivered, and managing staff access safely.
Why did some rows in my import fail?
Reading the "Check file" results before you commit an import.
Is it safe to run the same import file twice?
Yes — here's why re-importing doesn't duplicate anything.
Parents didn't get their invitation after I imported them
How invitation delivery works after a bulk import, and what to check.
How do I resend an invitation?
For a parent or staff member whose link expired or never arrived.
We can't remove our last administrator
Why ScholarBell blocks this, and how to actually make the change.
A staff member lost their phone and is stuck at the 6-digit code
How an administrator clears someone's two-factor setup.
An account got locked after too many attempts
What triggers it, how long it lasts, and what to tell the person.
What can each staff role see and do?
Roles in ScholarBell are always limited to a part of the school, never everything by default.
We'll walk you through the fix, not a sales pitch.
Tell us a little about your school and we will walk you through ScholarBell using a demo school that looks like yours.
See one message reach every parent, with proof it landed.
No pressure, no jargon. Thirty minutes, with a demo school that looks like yours.