FAQ
Questions schools and parents ask
If your question is not here, call or message us. We answer plainly.
Do parents need to install anything?
No. ScholarBell runs in the phone or computer browser.
Can parents sign themselves up?
No, by design. The school confirms each guardian and invites them personally. This keeps strangers out.
I am a parent and I have no invitation. What do I do?
Ask your child's school office to invite you. Only the school can confirm that you are a guardian.
What if some parents don't use email?
Invitations can also be sent from your school's own WhatsApp. Day-to-day notifications currently go in the app and by email. SMS and WhatsApp notifications are not available yet.
How do we move our existing student and parent data?
We guide your administrator through it, and nothing goes live until it has been checked.
Who owns our data? What if we leave?
Your school's data belongs to your school. If you leave, you can request a full copy of it, and your data is then permanently deleted.
Can another school see our information?
No. Each school's data is kept separate from every other school's.
Does the AI read our parents' private information?
AI is off unless your administrator turns it on, and your staff always decide what is published. We will walk you through exactly how it works in the demo.
Can our school keep its own look?
Yes. Your school's name and colours are set per school.
What does it cost?
We quote per school, based on the number of students. Call or message us for a quote.
Who do we call if something goes wrong?
Call or message us on WhatsApp: +234 806 585 1822 or +234 802 994 3781.
Trouble actually signing in? Visit the help centre
We'll walk you through the fix, not a sales pitch.
Tell us a little about your school and we will walk you through ScholarBell using a demo school that looks like yours.
See one message reach every parent, with proof it landed.
No pressure, no jargon. Thirty minutes, with a demo school that looks like yours.